LiveCaller is all in one solution that combines different communication channels (Chat, Call, Callback, Social Messaging Apps) into one platform.
Chat is a communication platform that is integrated into the website, where customers can exchange messages, files, rate customer service. While Agents can transfer conversations, see analytical data with message history, and much more.
LiveCaller’s Web-Call feature can be done from any device that has a browser and a microphone. Customers are able to make a call directly from the webpage, technology is internet-based, thus making such calls for them is completely free! (Including for an international customer base).
Omni-Channel Inbox is a feature that combines communications from different messenger platforms — like Facebook Messenger, Viber, and Telegram — into a single dashboard. Be everywhere your customer is! Their collaborative inbox centralizes all your messages from external channels.
You can also access the Callback feature, which is for when customers visit the webpage during non-working hours, and allows them to leave their contact number along with the convenient date and time for them to be reached.
Want to see more? Check out a video here.
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